Terms and Conditions

1. About Nearest Laundry

Nearest Laundry is the owner of the website www.nearestlaundry.com, with its operations in London. Our registered office is at 60 Turnstone Close, E13 0HW, London, E13 0HW.

2. Terms Details

2.1: Read the below-mentioned terms and conditions. Your usage of the website and our services is subject to these terms and conditions as specified below.

2.2: When you communicate with our company or organization instead of a person, you should assure that you are authorized to act on their behalf.

3. Definition of Terms Used and Explanation

3.1: Ordering any service or product from us means placing an order for our services as mentioned on the website through phone, website, or email.

3.2: A user is a person who places an order for the services or products through our website, www.nearestlaundry.com. These services include dry cleaning, laundry, wash & ironing, and shoe repair.

4. Intellectual Property Rights

4.1: All intellectual property rights on our website are owned or licensed by us and are unassailable. You may take a printout copy of any page from our website for your usage or download excerpts.

4.2: You are not authorized to make changes to any paper or digital copies of any materials that you intend to print. You may also use pictures, illustrations, video, audio sequences, or graphics only with written documentation or text. We recognize the status of writers on our website.

5. Agency Details

The website and the owners act as a mediator between dry cleaners and customers. The terms and conditions are an agreement between you and Nearest Laundry for using our website and for availing our services.

5.1: Any contradiction against the agreement or on the website will result in legal recourse taken against the service provider, derived from the services, either for breach of contract or otherwise.

5.2: We accept that the information provided by you is confidential and used only for checks. The information provided should be correct.

6. Liability

6.1: The customer should acknowledge that there is a risk in the cleaning process, including the possibility of damage to clothes or other materials. There could also be a chance of loss or damage to the clothes. Nearest Laundry will make every effort to ensure no such situation occurs. In such cases, the company will bear the liability and collaborate with the customer to resolve the issue. To the extent permitted by law, the liability of the service providers will not exceed 15 times the cost of cleaning.

6.2: The client should remove collar stiffeners and cufflinks from shirts and empty pockets before handing over shirts or other clothes to us.

6.3: The customer must ensure that the items given for washing are suitable for washing and tumble drying.

6.4: You must register any complaints within 48 hours of delivery. Before claiming compensation for damage to any item, the item must be processed, and the cleaning time is required to collect and repair the damage.

6.5: Customer items shall not remain with us for more than three months. After this period, the clothes will be donated to charity.

7. Complaints

7.1: You should abide by the website's complaints process and rules, which may change from time to time.

7.2: In case of any complaints, contact us through the information provided on the website, or write to us at our registered address: 60 Turnstone Close, E13 0HW, London, E13 0HW.

8. Our Liability to You

8.1: We are liable for any negligence resulting in injury or death.

8.2: We are liable for committing fraud.

8.3: We are liable for non-compliance with the terms of the Supply of Goods and Services Act 1982.

8.4: We are not responsible for any indirect or consequential loss.

8.5: We will compensate for damage to any item that is in our care. We reserve the right to retain any damaged item permanently.

9. Minimum Order Value

9.1: All orders placed through Nearest Laundry are subject to a minimum order value of £20. This applies to the final weighed order value, not the estimate shown at checkout.

9.2: When you place an order, your card is verified but not charged. We charge the final amount only after your order has been collected and weighed.

9.3: If your final weighed order value is less than £20, you will be charged the £20 minimum order value. Any difference between the £20 minimum charge and your final order value will be refunded to your original payment method within 1-3 working days.

9.4: The minimum order value does not affect collection and delivery, which remain free across our service area.